Tk399 Privacy Policy – Your Data, Our Responsibility

Tk399 is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right for every user. That's why tk399 maintains full transparency in how personal data is collected, processed, and stored.

This Privacy Policy explains in detail what information tk399 collects, why we collect it, how it is used, and how securely it is kept. By using any tk399 service, you agree to this Privacy Policy.

If any part of this policy is unclear or you have questions, reach out to our support team. We're always here to help.

Tk399 only collects the information needed to deliver the best experience. We never ask for data we don't need.

Information collected at registration:

• Full Name & Date of Birth (for age verification)
• Email address and mobile number
• Current Address & District
• Preferred Payment Method
• Username & Password (hashed)

Information collected automatically during use:

• IP Address & Device Type
• Browser Type & Operating System
• Login time and session information
• Gaming Activity & Betting History
• Transaction history and amounts

Information collected for KYC verification:

• National ID or passport copy
• Selfie or face verification photo
• Proof of Address (utility bill, etc.)

Tk399 uses the information it collects solely for specific, defined purposes. Your data helps us serve you better — nothing more.

• Account Management: Your information is used to create, verify, and secure your account.
• Transaction Processing: Payment information is used to process deposits and withdrawals securely.
• Customer Support: Our support team uses this information to resolve your issues quickly.
• Fraud Prevention: Data is analyzed to detect unusual activity and keep your account secure.
• Personalized Experience: Your data is used to provide game suggestions and offers tailored to your preferences.
• Legal Compliance: Data is retained to meet regulatory requirements.
• Responsible Gaming: To identify excessive gaming patterns and provide support when needed.

Tk399 does not sell or share your personal data with third parties without reason. However, limited information may be shared in the specific circumstances outlined below:

• Payment Provider: Necessary details are shared to process transactions with Mobile Pay, Nagad, or your bank.
• Game Provider: Licensed game providers only receive the data necessary to operate their games.
• Law Enforcement: Providing information under a court order or government directive is a legal obligation.
• Security Partners: Limited data is used to operate the fraud prevention system.
• Business Transfer: In the event of an acquisition or merger, tk399 will notify users in advance.

Before sharing any data with third parties, tk399 ensures that those parties uphold the same standard of privacy practices.

Tk399 uses cookies and similar technologies on its website and app to enhance your browsing experience and keep the site running smoothly.

Cookie Types:

• Essential Cookies: These are required for login sessions and site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Remembers your language preference and settings to improve your experience.
• Analytics Cookies: Used to understand which pages are visited most. All data remains fully anonymous.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can opt out at any time.

Tk399 follows the highest industry standards to protect your data. Our security measures are multi-layered and continuously updated.

• All data transfers are secured with 256-bit SSL encryption.
• Passwords are hashed and stored using the bcrypt algorithm.
• Two-factor authentication (2FA) is triggered automatically on suspicious login attempts.
• Servers are protected around the clock with firewall and anti-DDoS security.
• The database is backed up regularly and stored on separate servers.
• Independent security experts conduct a full system audit every three months.

In the event of a security breach, affected users will be notified by email within 72 hours and appropriate action will be taken.

Tk399 retains your data only for as long as necessary. All information is kept while your account remains active.

Once the retention period expires, data is automatically deleted or anonymised.

As a tk399 user, you have several important rights over your personal data. We respect those rights and make them straightforward to exercise.

• Right to Access: You may request access to the information we hold about you at any time.
• Right to Rectification: You can request corrections to any inaccurate information we hold.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing purposes.

Tk399 is strictly for adults (18+). We do not knowingly collect information from minors. Age is verified during registration, and ID documents may be requested if there is any doubt.

If a parent or guardian believes their child has created a tk399 account, please contact us immediately. We will promptly verify the account, take the necessary action, and delete any collected data.

Tk399 may update this Privacy Policy as needed. For significant changes, you will be notified in advance via your registered email or a platform notification.

Continuing to use tk399 after any changes means you accept the updated policy. We recommend checking this page regularly. The date of the latest update is always shown at the top of the page.

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our data protection team is always ready to help.

• Email: support@tk399.click
• Live Chat: Available 24/7 via website or app
• Response time: Usually within 24–48 hours